Location: Spokane Falls Main Campus Spokane

Department: District Global Education

Salary Range: $4,517  - $6,075

Starting salary for this position is: $4,517 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us 

Spokane Colleges is comprised of two accredited colleges, Spokane Community College (SCC) and Spokane Falls Community College (SFCC) serving Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties, as well as portions of Lincoln County.

Both colleges are accredited by the Northwest Commission on Colleges and Universities and governed by the Washington State Board of Community and Technical Colleges.

Applications will be accepted until 4:00 p.m. PST on10/12/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Global Education Retention & Study Abroad Program Manager (Program Manager A)

JOB SUMMARY

Under the general direction of the Assistant Dean of Global Education, the Retention and Study Abroad Program Manager oversees and supports Spokane Colleges’ study abroad programming efforts and the retention of global students.

This position manages incoming and current international students and coordinates pre and post-arrival immigration orientation, first quarter enrollment assistance, housing guidance, co-curricular engagement and activities, SEVIS registration, compliance, optional practical training (OPT) authorization and other retention/immigration-related services. This position also works closely with the VPs of Instruction/Learning, faculty, and student services departments in study abroad program development, course credit, course creation, risk management, and program development.

DUTIES AND RESPONSIBILITIES

RETENTION, INTERNATIONAL STUDENT SUCCESS, AND IMMIGRATION

• Develop and implement strategies to promote international student retention, persistence, academic success, engagement, and degree completion. *
• Serve as a Designated School Official (DSO) and primary point of contact for international students, providing F-1 immigration advising, SEVIS support, and guidance on enrollment, programs of study, and federal regulations. *
• Monitor enrollment, academic progress, and student engagement to identify retention and immigration risks and provide timely outreach, intervention, referrals, and follow-up. *
• Assess and address academic, personal, financial, cultural, housing, and other barriers that affect student success, retention, and persistence through student conversations, surveys, and other feedback methods; use findings to develop support strategies in collaboration with faculty, counselors, advisors, and college and community resources. *
• Provide targeted support to students experiencing academic or behavioral concerns, probation, or other challenges, including coaching, success planning, resource navigation, and follow-up. *
• Support international students through key academic, enrollment, and immigration transitions, including pre-arrival, orientation, first-quarter enrollment, program changes, academic recovery, transfers, employment authorization, completion, and graduation. *
• Develop partnerships with local landlords, housing providers, and community organizations to expand safe and affordable housing options for international students; maintain housing resources and assist students in navigating the local rental process. *
• Coordinate on-campus employment opportunities for international students, collaborating between Global Education, Career Center, Student Employment, and campus departments on Global Work Awards and other eligible positions; assist students with employment requirements and the Social Security Number (SSN) process. *
• Manage orientations, workshops, activities, and co-curricular programs that strengthen international student engagement, connection, belonging, and retention, including supervision of Global Education Mentor (GEM) work-study students. *
• Lead outreach and communication with educational agents, prospective, newly admitted, and current international students through email, phone, digital platforms, events, and other channels to support enrollment, transition, engagement, and access to resources. *
• Use ctcLink, CRM, and other student information systems to document student support, monitor retention and success data, identify trends and barriers, and inform retention strategies, while maintaining accurate student and immigration records and ensuring FERPA and SEVIS compliance. *

STUDY ABROAD

• With the Assistant Dean of Global Education, oversee faculty-led study abroad program development and implementation, including proposal review and approval, course design, budgeting, risk management, student preparation, and program evaluation. Advise faculty directors and collaborate with academic leadership to ensure programs meet institutional standards. *
• Manage the administrative, promotion, recruitment, and student admission processes for Spokane Colleges study abroad programs, supporting students from initial inquiry through program completion and re-entry. *
• Serve as the Washington State Community College Consortium for Study Abroad (WCCCSA) Coordinator for Spokane Colleges through 2027, representing the colleges in a statewide network of 20+ community colleges; coordinate program administration, compliance, international partners, and student and faculty support. *
• Collaborate with VPs of Instruction, deans, and faculty to establish study abroad course equivalencies, course mapping, course creation, and grade implementation. *
• Serve as the Gilman and Gilman-McCain Scholarship Advisor through the Institute for International Education (IIE), advising eligible students on competitive study abroad scholarship opportunities and application processes. *
• Coordinate with Title IX, Student Conduct, and other appropriate college offices on study abroad matters, supporting faculty and administrators in addressing student concerns and ensuring programs align with institutional policies, safety requirements, and applicable regulations. *

GLOBAL EDUCATION GENERAL

• Maintain and update Global Education web, social media, Canvas, and other communication platforms to provide accurate and timely information to international students and study abroad participants. *
• Collaborate with the Global Education team on operational planning, program development, and process improvements that strengthen student services and departmental effectiveness. *
• Utilize the colleges’ student information and CRM systems to support student communication, outreach, retention, engagement, and study abroad administration. *
• Comply with district policies, procedures, and directives and applicable state and federal laws, regulations, and institutional requirements; support and advance Spokane College’s strategic plan. *
• Other related duties as assigned.
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance Spokane Colleges’ strategic plan and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Interpersonal Savvy
• Values Differences
• Communicates Effectively
• Manages Ambiguity
• Action Oriented
• Global Perspective
• Collaborates
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Two years or more of higher education retention experience, study abroad experience, or experience in an international student services environment.
• Knowledge and understanding of immigration rules and regulations.
• Ability to travel domestically and internationally for conferences and WCCCSA.
• Exceptional written and oral communication skills.
• Exceptional customer service skills driven by a passion to help international students succeed.
• Ability to work occasional evenings.
• Demonstrated computer skills and competency with MS Office suite including MS Excel, MS Word, MS PowerPoint, and MS Publisher.
• Ability to effectively organize multiple work assignments, involving competing priorities, to produce work products that are accurate, of high quality and meet deadlines.
• Ability to make independent decisions about work priorities.
• Ability to work in a team and to manage projects.

DESIRED QUALIFICATIONS

• Bachelor’s degree or higher from an accredited institution.
• Experience as a DSO.
• Experience working in an international student services position.
• Experience with CRMs and Student Management Systems (PeopleSoft).

PHYSICAL REQUIREMENTS

• Work is performed in a normal, temperature-controlled office environment.
• Work is sedentary in nature.
• Frequent use of computer and exposure to terminal screens.
• Visual focus and strain.
• Work directly with students/clients.
• Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically.
• Move up to 25 lbs. occasionally. Team lifts are encouraged and to be used at the employee’s discretion.
• Frequent repetitive hand/wrist motions and finger manipulation.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours a week).
• 6-month probationary period.
• This position is overtime eligible.
• Requires local, regional, and international travel between campuses.
• Criminal background check is required.
• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References – the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu. 

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Frederick Davis, MA
Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040 / ccs.titleix@ccs.spokane.edu.