Location: Spokane Falls Main Campus Spokane

Department: SFCC Admissions/Registration

Salary Range: $3,643 - $4,865

Starting salary for this position is: $3,643 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us 

Spokane Falls Community College (SFCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors.

SFCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). Serving about 6,000 students, SFCC endeavors to be an educational leader and a responsive partner with the community and region, offering access to relevant programs of the highest quality. We offer a large liberal arts/transfer program (approximately 75% of total enrollment) as well as state-of-the-art professional technical programs (about 25%). In addition to serving the urban and suburban population in greater Spokane, CCS provides educational services to rural communities throughout a 12,302 square mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties as well as portions of Lincoln County.

SFCC’s mission is to provide all students with an excellent education that transforms lives and expands their opportunities. We fulfill this mission by embracing Guided Pathways, whereby all students discover and engage their passions and get on the path to achieve their educational goals in a cost-effective and focused way. We foster equity and inclusion by addressing every student’s unique needs. We celebrate the opportunity to meet individual students where they are and provide them with excellent education and holistic support to reach their full potential.

Applications will be accepted until 4:00 p.m. PST on 10/14/2024. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Orientation Specialist

Reporting to the Manager of Admissions in Admissions & Registration, the primary purpose of this position is to support the onboarding of new Spokane Falls Community College (SFCC) students by coordinating orientation programming. The Orientation Specialist serves as the primary representative in SFCC’s orientation programming, focusing on coordinating a welcoming and friendly experience for all new students to college.

This position is highly collaborative with staff and advisors within SFCC’s pathways of study, as well as external stakeholders such as high school counselors. A successful candidate will be a strong and clear communicator, highly organized, and adaptable to the ever-changing needs of SFCC’s student demographic. Additional responsibilities include preparing reports, triaging student onboarding questions, and maintaining a process manual and checklists for event planning.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

•  Coordinate orientation programming for new SFCC students. *
  • Create an annual schedule of orientation programming, vetting with internal and external stakeholders such as high school counselors.
  • Coordinate and document staff and faculty participation in orientation events.
  • Maintain a system to manage the flow of information about orientation requirements and opportunities for new students.
• Responsible for all communication and resources for orientation events. *
  • Provide information and resources to participating staff volunteers.
  • Manage surveys and compile results in event rosters and reports and distribute to appropriate stakeholders.
  • Triage student questions about orientation via phone, email, and in person.
• Maintain process manuals and checklists for event planning and day-of preparation. *
• Collaborate with Customer Relationship Management (CRM) Manager and Manager of Admissions to assess functionality and efficiency in orientation events and communication campaigns. *
• Collaborate with Manager of Admissions to provide quarterly data analysis to assess previous terms orientation events. *
  • Provide information on modality of service, pathway specific and general attendance, and implement a student satisfaction survey to guide enhancements of event.
  • Work with processing staff to forecast appropriate capacity for upcoming quarter’s events.
• Provide back up support to other Admissions & Registration functions, including: *
  • Provide student placement support for transcript evaluation, directed self-placement activities, and alternative placement measures such as standardized test scores.
  • Provide support to students by answering basic admissions and placement questions.
  • Facilitate soft hand-offs with other SFCC departments to connect students to various campus resources.
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *

 * Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Instills Trust
• Demonstrates Self-Awareness
• Self-Development
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree or higher from an accredited institution; or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Excellent computer skills in an office environment.
• Ability to work in a team environment.
• Ability to have excellent attention to detail while adhering to multiple deadlines.
• Excellent communication skills across various formats including phone, email, and in-person.
• Ability to work in an open environment with multiple interruptions.

DESIRED QUALIFICATIONS

• • Bachelor’s degree or higher from an accredited institution.
  • Two or more years of experience in higher education (preferably within student affairs).
  • Experience with student management systems (PeopleSoft, Canvas, SARS etc.).
  • Experience with processes used to develop and schedule events (including scheduling staff/advisors, booking appointments), and creating post-event reports.

PHYSICAL REQUIREMENTS

• Work is performed in a semi-open office environment with frequent interruptions and background noise.
• Work is sedentary.
• Frequent use of computers.
• Frequent oral and written communication with others.
• Work directly with students/clients.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours a week).
• 6-month probationary period.
• This position is overtime eligible.
• Criminal background check is required.
• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References – the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu.

Community Colleges of Spokane (CCS) Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe.
 
We pay our respect to tribal elders both past and present as well as to all Indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.

Equal Opportunity Institution

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category. 

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Fred Davis | Chief Human Resources Officer
Community Colleges of Spokane
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040