Location: CCS District Office Spokane

Department: District e-Learning

Salary Range: $61,737 - $69,790

Starting salary for this position is: $ 61,737 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with CCS.

About Us 

We are a community college district comprised of two accredited colleges, Spokane Community College (SCC) and Spokane Falls Community College (SFCC). In addition to serving a large urban and suburban population in greater Spokane, the district provides educational services to rural communities throughout a 12,302 square-mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties, as well as portions of Lincoln County.

Both colleges of CCS are accredited by the Northwest Commission on Colleges and Universities and governed by the Washington State Board of Community and Technical Colleges.

Applications will be accepted until 4:00 p.m. PST on 07/07/2024. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

Come join this award-winning and supportive department to lead innovation and set the standard in eLearning access, teaching and learning excellence, and student success at The Community Colleges of Spokane!

CCS eLearning promotes student achievement by supporting students, faculty, and staff with distance education and instructional technology at our diverse and comprehensive community colleges. CCS eLearning fosters a collaborative team-based approach where you will contribute to the direction of the department, lead projects, think creatively, and solve problems.

About the Learning Management System Administrator

The Community Colleges of Spokane (CCS) is seeking an innovative, curious, and dedicated Learning Management System (LMS) Administrator to join our dynamic team. As a key member of our eLearning department, you will report to the District Director of eLearning and play a pivotal role in advancing our mission of promoting student achievement through distance education and instructional technology.

Responsibilities include the installation and upkeep of eLearning technologies, and the resolution of system issues; assisting faculty, staff, and students while supervising the vendor’s Tier 1 support and delivering level 2 support; assessing the performance of vendor personnel and communicating detailed observations to vendor leadership; devising inventive resolutions for instructional technology challenges; analyzing usage metrics and writing comprehensive reports; and fostering a collaborative environment with fellow eLearning colleagues.

Duties & Responsibilities

• Serve as the primary administrator of CCS’s learning management system (Canvas) and other eLearning supported technologies, ensuring optimal functionality for faculty, students, and staff. *
• Install, maintain, and troubleshoot learning management systems utilized throughout CCS, including establishing and managing LMS technology integrations, permissions, and settings. *
• Provide front-line support to faculty, staff, and students, addressing escalated tickets from Tier 1 support and delivering unparalleled customer service. *
• Oversee and evaluate the work of vendor staff, maintaining relationships with vendors and advocating for CCS’s needs. *
• Collect and analyze usage data, write reports and use findings to inform decision-making and strategic planning.
• Design and deliver training on eLearning technologies. *
• Participate in professional development opportunities. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements.*
• Support and advance the CCS strategic plan, and perform all related duties as required. *

* Indicates this is an essential duty.

Competencies

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Instills Trust
• Demonstrates Self-Awareness
• Self-Development
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

Minimum Qualifications

• Bachelor's degree in a technology-related field or equivalent combination of education and experience.
• Ability to provide primary back-end administration for CCS’s learning management system and all eLearning supported technologies.
• Demonstrated experience providing high-level technical support and creating training content for technology tools.
• Proficiency in MS Office software and expertise in learning management systems, lecture capture software, web conferencing platforms, and other instructional technology.
• Ability to maintain confidentiality, think critically and exercise independent judgment.
• Excellent leadership, interpersonal, and communication skills, with the ability to work effectively in a collaborative team environment.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.
• Outstanding written and verbal interpersonal communication skills.

Desired Qualifications

• Two years experience administering a learning management system in an educational setting.
• Experience with Canvas, Panopto, Respondus, or Zoom.
• Experience designing and delivering training through a variety of modalities.
• Experience working in a technology help desk role and using a ticketing system.
• Ability to write scripts and utilize API calls to automate tasks in a learning management system.

Physical Requirements

• Work is performed in an office environment with frequent interruptions and background noise.
• Frequent use of computers, visual focus and strain, repetitive hand/wrist motions and finger manipulation.
• Work directly with students/clients.
• Frequent oral and auditory communication with others.

Conditions of Employment

• Contract 12 month position.
• This position is overtime eligible.
• Criminal background check is required.
• Ability to travel locally as well as occasional out-of-town travel.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

This is a contracted, exempt management position. Medical, dental life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA-Cref retirement plan or WA State Retirement Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month, effective upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.)

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
• Resume.
• References – the names, addresses, and phone numbers of three professional references.
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu.

Community Colleges of Spokane (CCS) Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe.
 
We pay our respect to tribal elders both past and present as well as to all Indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.

Equal Opportunity Institution

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category. 

Direct all inquiries or grievances regarding access and Title IX or ADA to: 
Amy McCoy | Chief Compliance Officer
Title IX and ADA Coordinator
Community Colleges of Spokane
2917 W. Whistalks Way, MS 3027
Spokane, WA. 99224-5288
ccs.titleix@ccs.spokane.edu
509-279-6012
 
Direct all inquiries regarding equal opportunity compliance and/or grievances to: 
Greg Stevens | Chief Strategy and Administration Officer
Community Colleges of Spokane
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040