Location: Spokane Falls Main Campus Spokane

Department: SFCC Student Support Services

Salary Range: $79,566 - $89,945

Starting salary for this position is: $79,566 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges.

About Us 

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

Applications will be accepted until 4:00 p.m. PST on 06/29/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Manager of Student Support Services

JOB SUMMARY

Under the direction of the Director of Workforce Services, this position manages the implementation and day-to-day operations of workforce-funded programs that support student access, persistence, and completion. This includes coordination of state and federal funding streams such as Early Achievers Grant (EAG), Basic Food Employment and Training (BFET), WorkFirst, Opportunity Grant, Worker Retraining, and other workforce-related initiatives.

The position is responsible for executing program operations, ensuring compliance with funding requirements, supporting student success through coordinated services, and maintaining effective partnerships with internal and external stakeholders. This role implements strategies and processes established at the departmental level and ensures consistent, student-centered service delivery across workforce programs.

DUTIES AND RESPONSIBILITIES

Workforce Grant and Funding Administration

• Administer assigned workforce funding streams, ensuring compliance with all applicable regulations, policies, and reporting requirements. *
• Monitor student eligibility, enrollment, and progress in alignment with grant requirements. *
• Monitor grant compliance, track program budgets and expenditures, and complete required reporting in alignment with funding requirements. *
• Maintain documentation, processes, and systems necessary to support program accountability and audit readiness. *
• Support grant development activities through data collection, implementation planning, and operational input. *

Student Recruitment, Navigation, and Retention

• Implement recruitment activities targeting workforce populations, including community-based outreach and partner engagement. *
• Provide guidance to prospective and current students on program entry, funding eligibility, financial aid processes, and enrollment steps. *
• Coordinate individualized student support, including education planning, funding navigation, and connection to college and community resources. *
• Monitor student progress and initiate interventions when students are at risk of non-completion. *
• Coordinate wraparound supports such as tutoring, mentoring, emergency funding, and other retention services. *
• Support student completion by assisting with credential applications, transitions, and employment verification as required by funding sources. *

Program Operations and Staff Supervision

• Manage daily operations of workforce-funded programs, ensuring efficient and student-centered service delivery. *
• Supervise assigned staff, including hiring, training, scheduling, evaluation, and performance management. *
• Implement policies, procedures, and workflows to support program effectiveness and compliance. *
• Ensure staff are trained in funding requirements, eligibility processes, and student support practices. *
• Monitor program performance and report outcomes, challenges, and improvement opportunities to the Director. *

Partnerships and Program Coordination

• Serve as a liaison with internal departments and external partners to coordinate program implementation and student support services. *
• Maintain working relationships with community organizations, state agencies, and workforce system partners. *
• Coordinate with faculty, advising, financial aid, and workforce programs to align services and support student success. *
• Participate in regional and statewide meetings, committees, and workgroups as assigned. *

Compliance, Reporting, and Institutional Support

• Ensure program compliance with district policies, state and federal regulations, and collective bargaining agreements. *
• Maintain accurate data tracking systems for student participation, outcomes, and funding utilization. *
• Support internal and external audits, program reviews, and accountability processes. *

Spokane Colleges Responsibilities

• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance Spokane Colleges’ strategic plan and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Resourcefulness
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Builds Effective Teams
• Organizational Savvy
• Instills Trust
• Self-Development

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited institution or equivalent combination of education and experience.
• Two years of professional experience coordinating programs, grants, or student services in education, workforce development, or a related field.
• Demonstrated experience supporting or administering grant-funded programs, including compliance and reporting.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to communicate effectively with diverse audiences, both orally and in writing.
• Demonstrated ability to collaborate with internal and external stakeholders.
• Experience providing student or client support services in complex service environments.

DESIRED QUALIFICATIONS

• Master’s degree from an accredited institution.
• Experience supervising staff or leading teams.
• Knowledge of workforce funding programs such as BFET, WorkFirst, Opportunity Grant, Worker Retraining, or Early Achievers.
• Experience working with community-based organizations or public agencies.
• Familiarity with financial aid processes and student information systems.
• Experience with program evaluation, data tracking, and continuous improvement practices.

PHYSICAL REQUIREMENTS

• Work is performed in an office environment with frequent interruptions.
• Work directly with students and community partners.
• Frequent use of computers and standard office equipment.
• Occasional travel for meetings and outreach activities.

CONDITIONS OF EMPLOYMENT

• 12-month position.
• Overtime eligible.
• Criminal background check required.
• Requires local or regional travel.
• May require occasional evening or weekend hours.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

This is a contracted, exempt management position. Medical, dental life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA retirement plan or WA State Dept. of Retirement Systems Pension Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month, effective upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
  
• Resume.
  
• References – the names, addresses, and phone numbers of three professional references.
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu. 

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Frederick Davis, MA
Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040 / ccs.titleix@ccs.spokane.edu.