Location: SFCC Pullman Campus Pullman

Department: SFCC Pullman Campus

Salary Range: $67,278 - $76,052

Starting salary for this position is: $ 67,278 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with CCS.

About the Pullman Center Manager

Reporting to the Assistant Dean of the Pullman Center for Spokane Falls Community College (SFCC), the Pullman Center Manager is a team leader responsible for student success and program operations. This position manages the day-to-day operations of Pullman Center programs and services including testing and proctoring. They also conduct outreach and manage commencement and alumni relations.

The Pullman Center Manager oversees student recruitment, retention and progression efforts, working with community organizations and area high schools to promote programs and build relationships for the Center. This position is a liaison between the Pullman Center, SFCC and SCC campuses, CCS district offices and Washington State University (WSU).

A successful candidate will possess the skills and abilities to support these critical responsibilities of the Pullman Center Manager:

• Outreach & Recruitment
• Student Retention & Progression
• Testing & Proctoring
• Commencement & Alumni Relations
• Student Services Supervision & Development
• Operations & Systems

Duties & Responsibilities

Outreach & Recruitment

• Serve as the primary CCS recruitment and admissions representative for the Pullman Center. Independently lead outreach to Whitman Co high schools, K-12 counselors and teachers, homeschooling, and college prep organizations across the Idaho border through school and community events, in-person and online info sessions, and print and digital promotion. *
• Develop and foster collaborative relationships with school districts, community organizations, and other stakeholders. *
• Coordinate with CCS Marketing to promote Pullman Center services and programs to communities across the Palouse including hosting individual and group visits at the Pullman Center and participating in community events. *

Student Retention & Progression

• Provide the primary retention communications for Running Start (RS) students at the Pullman Center from inquiry through the entire student life cycle. *         
• Manage New Student Orientation, RS student Canvas, and other SFCC student retention processes. *
• Serve as the liaison for Pullman’s Concurrent Enrollment programs and collaborate with high school counselors on RS student credit eligibility, costs and progress toward program completion. Advise and connect low-income RS students with services and scholarship support. *

Testing & Proctoring

• Responsible for planning, implementing, and evaluating Pullman Testing Center policies, procedures, programs and services ensuring student success and compliance with district policies and applicable federal, state and local laws, rules and regulations. *
• Manage the day-to-day operations of the Pullman Testing Center which includes assessment, proctored testing and coordination of New Student Orientations ensuring smooth operations and coordination with SFCC Testing Center. *
• Ensure placement tests are maintained using current specifications. *
• Responsible for the maintenance of manual and electronic filing systems. Ensure accuracy of data input into electronic database systems and generate reports as required. *

Commencement & Alumni Relations

• Chair Pullman's annual graduation planning and operation. *
• Coordinate Pullman Center efforts and services with SFCC Student Government Office. *
• Coordinate outreach to Pullman alumni. *

Student Services Supervision & Development

• Supervise classified, part-time hourly and work-study employees (train, schedule, evaluate, discipline and respond to grievances). Adhere to classified contracts and all district rules and regulations ensuring efficient operations of Pullman Center, office reception and peer tutoring. *
• Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
• Serve as subject matter expert for ctcLink (PeopleSoft), customer relationship management (CRM) software, IT Polycom and SARS (Scheduling and Reporting System). Train colleagues and act as the CRM power user for Pullman Center. Primary Pullman liaison with CCS Spokane for student records systems. *
• Primary Pullman liaison with SFCC Disability Access Services for local information and policy dissemination and operations. *

Operations & Systems

• Primary Pullman liaison with CCS Spokane for IT, including ITV and Polycom systems, and telephone. Monitor and maintain technology systems, phone systems, hardware and accessory equipment for instruction and student services. *
• Cooperate with the Assistant Dean to secure and evaluate WSU’s facilities maintenance, repair, and custodial services at the Pullman Center. *
• Coordinate and document quarterly and annual safety inspections and maintain protocols. *

Other Duties & Responsibilities

• Model professional decorum and mutual respect in all personal interactions. *
  Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *
  * Indicates this is an essential duty.
  

Applications will be accepted until 4:00 p.m. PST on August 1, 2024. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

Competencies

• Manages Complexity
• Decision Quality
• Action Oriented
• Plans & Aligns
• Ensures Accountability
• Drives Results
• Collaborates
• Persuades
• Courage
• Instills Trust
• Self-Development
• Nimble Learning

Learn more about our competencies.

Minimum Qualifications

• Bachelor’s degree in business, communications, education, social science or a related field from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Demonstrated communication capacity to serve internal and external customers and stakeholders, including underserved individuals and communities, and young adults.
• Professional success in developing and delivering services independently and collaboratively within a large and multi-layered institution and with external partners.
• Experience working independently with complex records and data systems to monitor, evaluate, and deliver services.

Desired Qualifications

• Professional experience in higher education, especially at a community college, in career technical education, K-12 education, or at a social service agency.
• Demonstrated commitment and contributions to equitable workplace practices, operations, and services.
• Experience promoting and marketing programs and services within a large brand, especially a university or social service organization.
• Experience in mentoring, supervision, and teamwork.

Physical Requirements

• Work is performed in an office environment with constant interruptions and background noise.
• Work is sedentary.
• Work directly with students/clients.

Conditions of Employment

• Contract 12-month position.
• This position is overtime eligible.
• Requires local or regional travel.
• Criminal background check is required.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.  

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

This is a contracted, exempt management position. Medical, dental life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA-Cref retirement plan or WA State Retirement Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month, effective upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.)

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
• Resume.
• References – the names, addresses, and phone numbers of three professional references.
  College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu.

Community Colleges of Spokane (CCS) Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, Kalispel Tribe and Nez Perce Tribe.
 
We pay our respect to tribal elders both past and present as well as to all Indigenous people today. This land holds their cultural DNA, and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.

Equal Opportunity Institution

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category. 

Direct all inquiries or grievances regarding access and Title IX or ADA to: 
Amy McCoy | Chief Compliance Officer
Title IX and ADA Coordinator
Community Colleges of Spokane
2917 W. Whistalks Way, MS 3027
Spokane, WA. 99224-5288
ccs.titleix@ccs.spokane.edu
509-279-6012
 
Direct all inquiries regarding equal opportunity compliance and/or grievances to: 
Greg Stevens | Chief Strategy and Administration Officer
Community Colleges of Spokane
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040